Superhost® Frequently Asked Questions
Q. How do I get a SuperHost® certificate?
The quickest way to achieve SuperHost certification is online through our website. The self-directed online course offers you the flexibility to learn at your own pace, when it is convenient for you. The cost of the online training is $59.00, and you will receive your exam results immediately.
Regardless of delivery method, students are required to pass the online exam. Upon successful completion of the online exam and a short survey, you will receive your certificate via email in a digital PDF format. The SuperHost certificate has no expiry date.
Q. What is the passing grade for obtaining a SuperHost certificate?
A. You need to achieve a grade of 70% or higher in your final exam in order to receive a SuperHost certificate.
Q. How many attempts do I have to pass the final exam?
A. You will have five attempts to pass the final exam.
Q. What happens if I do not pass my second attempt of the final exam?
A. If you do not achieve a grade of 70% or higher on your fifth attempt of the final exam, you need to register again to re-take the course.
Q. When are the courses available?
A. SuperHost® courses are offered year-round. A combination of classroom and online offerings allows us to meet the demands of seasonal and year-round students and employees and their diverse time schedules. You can find a list of training providers here or register for an online course at train.go2hr.ca.
Q. Is SuperHost available in languages other than English?
A. At this time, all SuperHost courses are only available in English.
Q. Does my SuperHost certificate expire?
A. No, your certificate does not expire.
Q. I lost my certificate. Can I get another copy?
A. You can sign in to your online account at train.go2hr.ca and generate another copy of your certificate. You will receive the digital replacement certificate via email.
Q. I’ve changed my name. How do I obtain an updated SuperHost certificate?
A. We can change your name on your SuperHost certificate if you provide us with a copy of a legal document showing your previous name and current name. Documents can be any government issued ID, your birth certificate or marriage certificate. Please write a short note requesting your name change and email it to firstname.lastname@example.org. Typically your request will be processed within five (5) business days. You will be notified once your name has been updated, and you can log in and print out your new certificate.
Q. I am a student, and interested in a career in the tourism and hospitality industry. Should I take SuperHost?
A. SuperHost certification is designed to provide students with fundamental customer service skills and help them prepare for a career in the tourism industry. The SuperHost Foundations of Service Quality™ course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role. Foundations of Service Quality is available in classroom or online format.
Q. I completed WorldHost. What is the difference between WorldHost and SuperHost?
A. WorldHost was a series of customer service training workshops managed and administered by Destination British Columbia. Prior to that the program was called SuperHost® and was originally launched in 1985 in preparation for Expo 86. go2HR took over the program in 2017 and since then, a new suite of classroom and online courses was being developed and launched under the revitalized, refreshed SuperHost brand. While the WorldHost program is still recognized by employers and the tourism industry, you are encouraged to complete the new SuperHost program as it includes updated and relevant content and best practices required to meet the current demands and expectations of employers and visitors.