Building Trust From Day One: Psychological Safety for Tourism & Hospitality Teams Webinar
In tourism and hospitality, seamless service can't wait—even when your team just met. This webinar helps managers like you establish psychological safety from day one, no matter how packed the schedule or how seasonal the crew.
Why Watch?
Join Brandy Zimmerman, Workplace Mental Health Strategist and Founder at Thriving Workplaces for this engaging session and discover how to embed trust-building into your existing onboarding—without adding hours to your day. These fast, practical techniques boost retention, reduce training time, and improve guest experiences.
Preventing Musculoskeletal Injury (MSI)
Musculoskeletal injury (MSI) is a common workplace injury. This book describes best practices for identifying MSI risks and implementing controls to keep workers safe. Visit our Ergonomics page for more information and resources on preventing MSIs.
Elevate Workplace Communication for Managers and Supervisors
Have you ever been in a conversation at work where you felt you didn’t communicate your point effectively? You’re not alone - research shows that employees spend up to 17 hours each week resolving misunderstandings caused by interpersonal miscommunication. In the fast paced tourism and hospitality industry, nobody has this much time to spare.
5 Trainings to Level Up Your Health & Safety Game
At go2HR, we believe every worker deserves to come home safe. And every employer deserves the support to make that happen.
In honour of the National Day of Mourning, go2HR is helping Tourism & Hospitality employers in BC build safer, smarter, more resilient workplaces.
Below are 5 recommended training courses designed to strengthen your team’s health & safety knowledge and culture.
Choose the ones that meet your team’s needs, and take action today.
Return-to-Work Strategies for Workers Experiencing Psychological Injuries
This WorkSafeBC guide helps employers support workers returning after a psychological injury. It focuses on practical, abilities-based strategies for accommodations in areas like time management, stress tolerance, memory, and interpersonal challenges. Use it to: Build effective, personalized return-to-work (RTW) plans Translate medical restrictions into workplace solutions Foster a safe, inclusive, and productive environment
Fire Drill Planning Template
This guide provides a step-by-step framework for organizing, executing, and reviewing effective fire drills. From assessing site-specific risks and reviewing past incidents to clearly outlining staff responsibilities and communication plans, the document ensures that fire drills are meaningful, inclusive, and supportive of both guest and worker safety. Use this tool to enhance emergency preparedness and… Continue reading Fire Drill Planning Template
COR Interview Evaluation Form
This standardized evaluation form is designed to support COR audit interviews across four key stakeholder groups: workers, supervisors, managers, and contractors. Each tab includes structured interview questions aligned with COR elements, along with fields to capture notes, positive or negative responses, and evaluator insights. The tool ensures consistency, transparency, and accountability during the audit process,… Continue reading COR Interview Evaluation Form
First Aid Drill Planning Template
This template guides you through planning and executing a first aid drill, ensuring your team is prepared for emergencies. It covers key steps like setting objectives, coordinating roles, testing response times, and debriefing to improve future drills.
Health & Safety Orientation Checklist – Restaurants
This New Hire Health & Safety Orientation Checklist is designed specifically for restaurant settings to ensure compliance with legal requirements and industry best practices. Use this customizable template to onboard new employees, familiarize them with workplace safety procedures, and create a safe and compliant work environment.
Your Five-Year Plan to a Healthier, Safer Workplace
What’s your five-year plan? Not for business development, but for your health and safety program.
Don’t worry if you can’t answer that question right now. That’s what this page is for! But it is important to start thinking about your business’s long-term health and safety goals. Ideally, you should have an annual plan along with a longer-term strategy spanning the next three to five years.
The Importance of Leadership to Workplace Health and Safety
Strong leadership is essential for fostering a culture of workplace health and safety. When employers, managers, and executives model safety commitment, allocate resources, and engage employees, they set the foundation for a physically and psychologically safe work environment.
Panorama Mountain Resort: Leading the Way in Staff Well-being
Julia Price, Health & Safety Coordinator at Panorama Mountain Resort, highlights how the Certificate of Recognition (COR) program has been instrumental in their safety success. She also shares valuable insights from her experience as a first-time internal auditor.
Develop a Health & Safety Policy
A Health & Safety Policy is your business’s commitment to protecting workers from physical and psychological hazards. By outlining responsibilities, compliance, and safety priorities, this policy sets the foundation for a safer workplace and should be reviewed, signed, and shared annually.
Know About Responsibilities
Everyone in a workplace – from senior executives to front-line workers – is responsible for maintaining a healthy and safe environment (it’s the law!). Employers, supervisors, and workers each have different roles to play.
Occupational Health and Safety Policy Template
This is a template for an Occupational Health and Safety Policy document.
Ask About Safety
Starting a new job can be exciting—but it can also be overwhelming. Whether you’re new to the workforce or just starting a different role, it’s important to know your workplace rights and responsibilities when it comes to health and safety.
Become a Worker Representative
Looking to build new skills and make a real impact at work? In addition to ensuring the well-being of your colleagues, becoming a Worker Health and Safety Representative is also a chance for you to develop valuable skills and knowledge. It’s more than just attending meetings; it’s an opportunity to grow both personally and professionally.
Enhance Your Workplace First Aid Program with go2HR
We offer a free service designed to help you stay up to date with the new regulatory requirements for workplace first aid. Our expert team is here to guide you in aligning your workplace practices with the latest standards, ensuring your team remains well-prepared for any workplace injury or illness.
Enhancing JHSC Meetings with Expert Support
We’ve recently introduced a new free service designed to support your Joint Health and Safety Committee (JHSC). In response to your needs for improving JHSC effectiveness and engagement we’re offering a unique opportunity to enhance your committee’s practices.
Our experienced Health and Safety team can “drop-in” to your next JHSC meeting, provide tailored presentations and lead discussions on key health and safety topics.
Book this free service today! Or use this link to learn more.
Suitable Work List: Modifiable Template for Employers
Planning Ahead for a Smooth Return to Work This template helps you identify tasks that may be suitable for an employee in a specific role who experiences an injury. The best approach is to create a list of modified duties for different job positions and injury types before injuries occur—making it easier to support your… Continue reading Suitable Work List: Modifiable Template for Employers
Return-to-Work Plan: Modifiable Template for Employers
Supporting Your Employee’s Return to Work This template helps you plan a smooth return to work for an employee recovering from a work-related injury or illness. If they need modified or alternative duties for more than just a short period, use this Return-to-Work Plan to outline a path back to their regular role. For employees… Continue reading Return-to-Work Plan: Modifiable Template for Employers
Staying Safe During Cold Temperatures
As temperatures drop during the winter months, employers need to be aware of cold-related hazards that can cause or contribute to workplace injuries and illnesses when workers spend prolonged periods outside.
Worker Health & Safety Representative Template
Empower your workplace with health & safety champions! Download our fillable Worker Representative Poster to highlight key contacts for your Joint Health & Safety Committee. This customizable resource helps employers promote workplace safety, ensuring team members know who to turn to for addressing hazards, conducting investigations, and recommending improvements.
De-escalation Scenarios Examples for Tourism & Hospitality
Discover industry-specific de-escalation strategies to handle challenging guest interactions across hotels, restaurants, nightlife venues, and ski hills. Learn proactive prevention tips, empathetic communication techniques, and effective incident responses to ensure safety, maintain professionalism, and foster positive experiences for staff and guests alike. Example for Pubs, Bars & Nightclubs Example for Hotels & Other Short-Term Accommodations… Continue reading De-escalation Scenarios Examples for Tourism & Hospitality
Temporary Suitable Work Offer: Modifiable Template
This document is a template that can be used to offer suitable work (modified or alternate duties) to an injured worker based on their abilities and limitations. It is typically filled out collaboratively by the injured worker and their supervisor manager. For major injuries, the Functional Abilities Report can provide valuable guidance in this process.
Functional Abilities Assessment Template
This document is a template that can be used to determine capabilities and limitations when developing a return to work plan for an injured worker. It is typically sent with the injured worker to medical aid to be filled out by the healthcare professional (i.e. doctor and/or physiotherapist).
First Aid Regulatory Requirements – FAQs
This document answers frequently asked questions regarding first aid regulatory requirements for employers, focusing on first aid assessment, procedures, attendant training, drills, emergency transportation, and WorkSafeBC inspections. Employers should refer to OHS Regulation 3.17 and OHS Guideline 3.17 for comprehensive guidance when implementing First Aid practices in their workplace. For further assistance or to access more information, please… Continue reading First Aid Regulatory Requirements – FAQs
Key Considerations for First Aid Drills and Training
The document provides training and drill considerations for BC's new first aid regulation, including workplace site-specific training, conducting first aid drills, and examples of first aid drill scenarios in various industries.
Key Considerations for First Aid Procedures
This downloadable guide outlines WorkSafeBC’s updated first aid requirements for Tourism & Hospitality employers, covering key procedures for equipment, attendants, emergency response, inclusivity, and program maintenance to ensure full compliance by November 1, 2024.
First Aid Procedure – Example
This guide covers first aid management, detailing available equipment, attendant roles, and response protocols. Workers can access first aid via the First Aid Room or dispatch, with attendants responding within 10 minutes or activating emergency services.
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