Hazard Identification and Risk Assessment Tool – Banquets
This Hazard Identification and Risk Assessment (HIRA) tool is tailored for banquet staff in the overnight accommodation and hospitality sector. It identifies common tasks such as setting up event spaces, serving food and drinks, operating A/V equipment, and restocking supplies. Hazards assessed include musculoskeletal injuries (MSIs), slips and falls, cuts, burns, chemical exposure, and working… Continue reading Hazard Identification and Risk Assessment Tool – Banquets
Hazard Identification and Risk Assessment Tool – Restaurant and Outlets
This Hazard Identification and Risk Assessment (HIRA) tool is designed for front-of-house restaurant roles in overnight accommodations, including servers, bartenders, and outlet staff. It outlines common job tasks such as serving food and drinks, handling hot trays, working late-night shifts, and restocking supplies—along with hazards like musculoskeletal injuries (MSIs), slips, violence and harassment, chemical exposure,… Continue reading Hazard Identification and Risk Assessment Tool – Restaurant and Outlets
Hazard Identification and Risk Assessment Tool – Security
This Hazard Identification and Risk Assessment (HIRA) tool is tailored for security professionals in overnight accommodation settings, covering surveillance, patrols, and emergency response duties. It highlights hazards such as working alone, violence and harassment, biohazard exposure, fatigue, vehicle traffic, wildlife encounters, and musculoskeletal injuries. Employers can assess inherent and residual risk, apply probability and severity… Continue reading Hazard Identification and Risk Assessment Tool – Security
Hazard Identification and Risk Assessment Tool – Front Desk-Office
This Hazard Identification and Risk Assessment (HIRA) tool is designed for front desk and office positions in overnight accommodations. It identifies common risks such as musculoskeletal injuries, violence and harassment, working alone, slips and falls, and fatigue from overnight shifts. The tool includes probability and severity ratings, recommended controls, and editable fields for tailoring to… Continue reading Hazard Identification and Risk Assessment Tool – Front Desk-Office
Hazard Identification and Risk Assessment Tool – Service Express (Door/Bellperson, Room Service)
This Hazard Identification and Risk Assessment (HIRA) tool is tailored for Service Express roles in overnight accommodations, including doorpersons, bellpersons, and room service staff. It outlines common hazards such as musculoskeletal injuries (MSIs), violence and harassment, vehicle and traffic risks, working outdoors, and fatigue from overnight shifts. Employers can assess inherent and residual risk, apply… Continue reading Hazard Identification and Risk Assessment Tool – Service Express (Door/Bellperson, Room Service)
Hazard Identification and Risk Assessment Tool – Stewarding (Dishwashing & Kitchen Support)
This Hazard Identification and Risk Assessment (HIRA) tool supports employers in evaluating common risks faced by stewarding staff, such as dishwashers and kitchen support workers. It addresses hazards including slips, chemical exposure, heat stress, broken glass, and musculoskeletal injuries. The tool provides inherent and residual risk ratings and recommends targeted controls to reduce workplace incidents.… Continue reading Hazard Identification and Risk Assessment Tool – Stewarding (Dishwashing & Kitchen Support)
Hazard Identification and Risk Assessment Tool – Culinary
This Hazard Identification and Risk Assessment (HIRA) tool is tailored for culinary staff working in overnight accommodation or food service settings. It identifies common hazards such as knife injuries, burns, slips, ergonomic risks, and chemical exposure. The tool includes probability and severity ratings, recommended controls, and clear guidance for customizing it to your workplace. Employers… Continue reading Hazard Identification and Risk Assessment Tool – Culinary
Hazard Identification and Risk Assessment Tool – Housekeeping/Room Attendant
This Hazard Identification and Risk Assessment (HIRA) tool is designed for housekeeping and room attendant positions in the overnight accommodation sector. It outlines job-specific risks such as musculoskeletal injuries, working alone, biohazards, and chemical exposure—along with their probability and severity ratings. The tool includes recommended control measures and supports employers in tailoring their safety practices… Continue reading Hazard Identification and Risk Assessment Tool – Housekeeping/Room Attendant
Hazard Identification and Risk Assessment Tool – Engineering & Building Operator (Overnight Accommodation)
This Hazard Identification and Risk Assessment (HIRA) tool is tailored for engineering and building operator positions in the overnight accommodation sector. It helps employers systematically assess job-specific hazards—like working with HVAC, electrical systems, confined spaces, or at heights—and assign risk levels using probability and severity ratings. The tool provides recommended control measures and supports compliance… Continue reading Hazard Identification and Risk Assessment Tool – Engineering & Building Operator (Overnight Accommodation)
Hazard Identification & Risk Assessment Tool Guidance Document
This guidance document supports tourism and hospitality employers in British Columbia with assessing risk using go2HR’s Hazard Identification and Risk Assessment (HIRA) tools. It outlines how to apply probability and severity scales, calculate risk levels, and evaluate both inherent and residual risk. With a clear risk matrix and action recommendations, the guide helps employers determine… Continue reading Hazard Identification & Risk Assessment Tool Guidance Document
Safety Talk – Understanding Heat Stress in Tourism & Hospitality Workplaces
Heat stress isn’t just a summertime issue — it can strike in hot kitchens, laundry rooms, patios, and even on hiking trails. In this short video, learn how to recognize the signs of heat stress, understand where it shows up in BC’s tourism and hospitality industry, and discover what employers can do to prevent it.
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Preparing the COR Audit Report
This go2HR guide supports auditors in writing and submitting a complete and compliant COR (Certificate of Recognition) audit report. It outlines the essential report components—including the executive summary, audit tool, scorecard, and optional organizational chart—and offers guidance on writing clear, evidence-based comments and recommendations. The guide also explains the Quality Assurance (QA) review process and… Continue reading Preparing the COR Audit Report
Completing the COR Audit Tool – Step-by-Step Guide
This instructional guide from go2HR walks auditors through the process of completing the COR (Certificate of Recognition) Audit Tool. It explains how to interpret audit questions, apply verification methods (documentation, interview, observation), and assign scores using both all-or-nothing and range-based systems. The guide also provides best practices for writing audit notes, developing recommendations, and ensuring… Continue reading Completing the COR Audit Tool – Step-by-Step Guide
COR Audit Submission Checklist
This checklist helps BC employers and auditors prepare and submit a complete COR or SECOR audit package to go2HR. It outlines pre-audit and post-audit requirements, including the Notice of Audit Activity, completed audit tools, executive summary, scorecard, and corrective action plan. Designed for both small and large employers, this tool ensures all documentation meets COR… Continue reading COR Audit Submission Checklist
Mental Health Injury Claims
Learn how to recognize and report a mental health injury caused by work-related trauma or stress. This page outlines who is eligible for a mental health injury claim through WorkSafeBC, how to apply, and what types of support are available—like treatment coverage, wage loss benefits, and return-to-work planning. Get clear guidance on timelines, required documentation,… Continue reading Mental Health Injury Claims
Create a Talented Pool of Motivated Emerging Professionals
In this article, discover how Work Integrated Learning can help you build a strong pipeline of skilled, motivated students while supporting the future of BC’s hospitality workforce.
Click the link below to go to the Spring 2021 Issue of the InnFocus Magazine, or read the article below!
Hiring Foreign Workers
In this article, learn how hiring foreign workers in BC can help you fill key roles in a tight labour market—and what you need to know before getting started.
Click the link below to go to the Spring 2022 Issue of the Quarterly Pour Magazine, or read the article below!
Worker Survey Insights – Health & Safety in BC’s Tourism & Hospitality Sector
In March 2025, go2HR surveyed workers across BC’s tourism and hospitality industry to better understand their experiences with workplace health and safety. The Worker Survey Insights report summarizes their feedback, revealing trends and opportunities to improve training, support, and engagement. Key highlights include: 90% of workers feel confident in understanding health protocols Top concerns: hazardous… Continue reading Worker Survey Insights – Health & Safety in BC’s Tourism & Hospitality Sector
Young Worker Injury Profiles in BC’s Tourism & Hospitality Industry
This downloadable PDF resource provides a detailed look at injury trends among young workers (ages 15–24) across BC’s tourism and hospitality sector. Compiled by go2HR using data from WorkSafeBC (2015–2024), the profile includes: Injury claims by age group, occupation, and incident type Most common injuries affecting young workers Key patterns to help employers target prevention… Continue reading Young Worker Injury Profiles in BC’s Tourism & Hospitality Industry
Managing a Safe Return to Work
This employer-focused guide from WorkSafeBC outlines practical steps to support a safe and timely return to work for injured or ill workers. It covers how to assess functional abilities, offer modified or transitional duties, and create a return-to-work plan tailored to the worker’s needs. The guide includes tools for documenting progress, facilitating communication, and understanding… Continue reading Managing a Safe Return to Work
Worker Fact Sheet: Duty to Cooperate
This fact sheet from WorkSafeBC outlines an injured worker’s legal duty to cooperate with their employer and WorkSafeBC during the return-to-work process. Effective for claims with a date of injury on or after January 1, 2022, the guide explains how to maintain communication, identify suitable duties, and avoid delays in benefit payments. If a worker… Continue reading Worker Fact Sheet: Duty to Cooperate
Employer Fact Sheet: Duty to Cooperate
This fact sheet from WorkSafeBC outlines the employer’s legal obligation to cooperate with injured workers and WorkSafeBC in planning a safe and timely return to work. It explains how to stay in communication, identify suitable duties, and share progress throughout the claim process. Effective as of January 1, 2024 (for injuries dated January 1, 2022… Continue reading Employer Fact Sheet: Duty to Cooperate
Employer Fact Sheet: Duty to Maintain Employment
This fact sheet from WorkSafeBC helps BC employers understand their duty to maintain employment for workers with accepted injury claims. Effective January 1, 2024, this legal obligation applies to employers with 20 or more employees and includes offering pre-injury or suitable work, accommodating medical restrictions, and avoiding wrongful termination. The document explains compliance timelines, potential… Continue reading Employer Fact Sheet: Duty to Maintain Employment
Employer’s Statement of Return To Work (Form 9)
WorkSafeBC’s Employer’s Statement of Return to Work (Form 9) is used to report an injured worker’s return-to-work status, time loss, and current earnings. Employers are required to complete this form to support the claims process and help determine ongoing benefit eligibility. The form captures essential information such as return dates, work capacity, wage changes, and… Continue reading Employer’s Statement of Return To Work (Form 9)
Functional Abilities Assessment — Mental Health: Template for Employers
This functional abilities assessment template from WorkSafeBC helps BC employers gather input from mental health professionals to support employees returning to work after a psychological injury. The form evaluates key functional areas such as concentration, social interaction, organization, and memory, and includes space for tailored support strategies. It’s a practical tool for employers committed to… Continue reading Functional Abilities Assessment — Mental Health: Template for Employers
Functional Abilities Assessment: Template for Employers
This template helps BC employers gather medical input from healthcare providers about an injured worker’s current physical capabilities. Use the completed Functional Abilities Assessment to guide modified duties, workplace accommodations, and safe return-to-work planning. The document includes a customizable letter to providers, detailed assessment fields, and submission instructions for WorkSafeBC. A practical tool for occupational… Continue reading Functional Abilities Assessment: Template for Employers
Workplace First Aid: Home Care Handouts
This printable handout package provides practical home care instructions for workers recovering from minor workplace injuries. Designed for first aid attendants to share with injured workers, the resource includes clear aftercare guidance for small wounds, sprains, tendinitis, flash burns, minor burns, and back strains. Ideal for BC’s tourism and hospitality employers looking to support recovery,… Continue reading Workplace First Aid: Home Care Handouts
Responding to Challenging Guest Checklists
This downloadable checklist package from go2HR supports BC tourism and hospitality employers in preparing staff for challenging guest interactions. It includes editable checklists for prevention planning, orientation, refresher training, de-escalation techniques, and incident response. Designed for both managers and front-line workers, these resources help create safer workplaces and ensure compliance with WorkSafeBC regulations. Ideal for… Continue reading Responding to Challenging Guest Checklists
Tips on Responding to Challenging Customer Interactions
This free tip sheet from go2HR offers practical strategies for front-line staff and managers in BC’s tourism and hospitality industry to manage difficult customer interactions with confidence. From respectful communication and empathy to setting boundaries and de-escalation tactics, this resource helps teams respond calmly and professionally in high-stress situations. A great tool for training, onboarding,… Continue reading Tips on Responding to Challenging Customer Interactions
Working Alone Procedure and Check In Log Template
This free, customizable template from go2HR helps employers meet WorkSafeBC requirements for protecting workers who work alone or in isolation. It outlines clear check-in procedures, escalation protocols, and psychological safety considerations. The document includes a ready-to-use check-in log to ensure every lone worker is accounted for during their shift. Ideal for tourism and hospitality businesses… Continue reading Working Alone Procedure and Check In Log Template
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